Frequently Asked Questions

This service provides the most value for service-based businesses with a physical location or service area, such as contractors, professional services, healthcare providers, and retail businesses. If you serve customers in specific geographic areas, Google Business Profile optimization is essential for your local visibility.

You can cancel anytime with 30 days’ notice. There are no long-term contracts or cancellation fees. Upon cancellation, your profile remains fully optimized with all the improvements we’ve made—you simply take over the ongoing management or let it remain static.

We track multiple metrics including search visibility, customer actions (website clicks, direction requests, and calls), impression growth, and review quantity/quality. You’ll receive monthly reports detailing these metrics along with our analysis and strategy adjustments. Our focus is on connecting these metrics to real business outcomes like increased customer inquiries and sales.

Yes! Our service includes monitoring and responding to all questions within 24 hours. We’ll also proactively create strategic FAQs that highlight your services and address common customer concerns before they’re even asked.

Yes, we can help with suspended profiles. The reinstatement process varies depending on the reason for suspension, but we’re experienced in addressing common issues such as guideline violations, verification problems, or duplicate listings. During onboarding, we’ll assess your situation and provide a customized plan for reinstatement.

No ethical SEO service can guarantee specific rankings. We implement proven strategies that significantly improve your visibility in local search results, but many factors influence rankings, including competition, Google’s algorithm updates, and your overall online presence. What we do guarantee is consistent, professional management of your profile using best practices for maximum visibility.

Simply claiming your profile is just the first step. Our service provides strategic optimization, consistent content creation, keyword implementation, and proactive management that signals to Google your business is active and relevant. Without proper optimization, your profile may remain invisible in competitive local searches regardless of whether it’s claimed.

Absolutely! You maintain full ownership and access to your profile. While we manage the optimization and regular updates, you can still post, respond to reviews, or make changes anytime. We recommend letting us know about any changes you make so we can maintain a consistent strategy.

We respond to all reviews—positive and negative—within 24 hours. For negative reviews, we craft professional, empathetic responses that address concerns and demonstrate your commitment to customer satisfaction. We’ll contact you about serious issues, but handle routine matters following best practices. Additionally, we’ll work with you to develop strategies for encouraging more positive reviews to improve your overall rating.

No, we handle all content creation for your weekly posts. We’ll ask about your services, promotions, and business highlights during onboarding to ensure posts are relevant, but the writing and scheduling is completely managed by our team. You’re welcome to suggest topics or provide images, but it’s not required.

Most clients begin seeing improvements in visibility within 4-6 weeks. However, factors like your industry competitiveness, current profile condition, and location can affect timeline. Our ongoing optimization ensures continuous improvement, with many clients reporting noticeable increases in customer inquiries within the first 2-3 months.

Your Google Business Profile is often the first impression potential customers have of your business. It appears in Google Search and Maps, making it crucial for local visibility. An optimized profile helps you appear in the “map pack” (the top 3 local businesses shown in search results), which receives the majority of clicks from local searchers.

SEO (Search Engine Optimization) helps your business appear when local customers search for your services online. Without it, potential customers might never find your website, even if you offer exactly what they’re looking for.

Most businesses start seeing meaningful improvements within 6 months. SEO is a long-term strategy that builds momentum over time, not an overnight solution. The good news is that unlike paid advertising, the benefits continue growing even after initial optimization.

We’ll help you choose based on your goals and budget. The Local Launch Package is perfect for single-location businesses just getting started with SEO, while our Growth Package helps established businesses expand their online presence, and our Dominance Package is for businesses ready to outrank competitors across the board.

Absolutely! Many clients start with our Local Launch Package and upgrade as they see results and are ready to expand their online presence. We make transitions between packages smooth and strategic.

Our services are month-to-month with no long-term contract required. We’re confident you’ll stay because you’re seeing results, not because you’re locked in.

Your Google Business Profile (formerly Google My Business) appears in local search results and Google Maps. It’s often the first thing potential customers see when searching for services like yours. Optimizing this profile is crucial for local businesses and is included in all our packages.

Any SEO company promising specific rankings should raise red flags. No one can guarantee specific positions because search algorithms constantly change. What we do guarantee is implementing proven strategies that improve your visibility over time.

We offer flexible payment options to suit your budget. You can receive a discount by paying in full upfront, or choose from convenient payment plans spread over up to 12 months. This makes it easier to invest in a professional website that will help grow your business without straining your finances.

Signs it’s time for a new website include slow loading times, poor mobile performance, outdated design, low visitor engagement, or lack of new business inquiries. If your current site isn’t bringing in leads or converting visitors into customers, it’s likely time for an upgrade. A modern, strategically designed website should actively work to grow your business, not just exist as an online brochure.

The discovery phase includes competitor analysis to understand what works in your industry, keyword research to identify what your potential customers are searching for, and website architecture planning to create an effective structure for your site. This foundation ensures your website is strategically positioned to attract and convert your ideal customers.

Every aspect of your website is strategically designed with conversion in mind. We create clear user pathways, compelling calls-to-action, and persuasive content that addresses your customers’ pain points. Each page is structured to guide visitors toward taking action, whether that’s making a purchase, submitting a contact form, or calling your business. We also ensure your site loads quickly and works perfectly on all devices to prevent visitors from leaving before converting.

Yes, professional copywriting is included in our web design service. We prefer to handle the writing rather than having clients create content on their own. Our approach ensures your website features compelling, SEO-optimized messaging that effectively converts visitors into customers while showcasing your unique business value.

Tracking key metrics like visitor traffic, conversion rates, and customer inquiries can measure your website’s success. Our website management plan includes monthly reports with visitor traffic information and other performance metrics. For clients on an SEO plan, we provide additional analysis to help determine your website’s effectiveness in achieving business goals.

Yes, fast and reliable hosting is included in our website management plan. This ensures your site loads quickly, remains secure, and performs optimally at all times—critical factors for both user experience and search engine rankings.

It’s helpful to gather your brand assets (logo, colors, images), outline your key services, and identify your target customers. Consider websites you like for inspiration and think about your goals for the new site. Don’t worry if you don’t have everything—we’ll guide you through the process and help fill in any gaps during our initial consultation.

Yes, it’s possible to make your own updates. However, we recommend leaving website maintenance to us to ensure optimal performance. Our website management plan includes 1 hour of professional updates each month, keeping your site current and effective without you needing to learn technical skills.

SEO is built into every aspect of your website from the ground up. We conduct keyword research for your industry, optimize all page titles, headings, and content, ensure proper site structure, improve loading speeds, and create mobile-friendly designs. These elements work together to help your business appear in search results when potential customers are looking for your services.

Most small business websites take 6-8 weeks from start to finish. This timeline ensures your site is properly designed, developed, and optimized to attract and convert customers. Simpler one-page websites can be completed in 2-3 weeks, while more complex projects may require additional time.

Our monthly reports include uptime statistics, security scan results, update history, backup confirmations, performance metrics, and a summary of changes made during the month. These reports give you clear visibility into your website’s health without overwhelming technical details.

Additional website changes beyond the included hour are available at our standard hourly rate. We’ll always notify you before exceeding the included time to ensure you’re aware of any potential additional costs.

We exclusively host and manage websites we’ve built ourselves. This ensures every site meets our quality standards and is secure from the start. If you’re interested in a new website built with security and performance in mind, please check out our web design services.

In the unlikely event that your website experiences a security breach, we’ll take immediate action to clean the site, restore from a secure backup, and implement additional security measures—all at no extra cost to you.

The included hour covers small changes such as text updates, image replacements, adding new content to existing pages, minor layout adjustments, and form updates. Larger changes like new page creation or major redesigns may require additional time at our hourly rate.

Our Website Hosting & Management service is available month-to-month with no long-term contract required. We believe our service quality will keep you with us, not contractual obligations.

We typically complete small website changes within a week or less after receiving your request. For urgent changes, please let us know about the time sensitivity, and we’ll do our best to accommodate your needs.

Absolutely. While we handle all the technical maintenance, you’ll still have access to your website. We believe in transparency and ensuring you always have visibility into your online business.

Our plan includes high-end secure hosting, enhanced security measures, regular plugin updates, multiple website backups, 24/7 monitoring, monthly health reports, and up to 1 hour per month for small website changes.

I build all websites with accessibility in mind as a core principle. However, it’s important to note that while I strive for the highest level of accessibility, I cannot guarantee 100% compliance with all accessibility standards in every situation. Different users have different needs, and technology and standards continue to evolve.

I develop with a mobile-first approach and test extensively across different screen sizes and devices. Your websites will adapt beautifully to any viewport, with typography and spacing that adjust fluidly rather than using rigid breakpoints.

Absolutely. I’m experienced in collaborating with designers and can work directly with your team to ensure smooth communication. I respect design decisions while offering technical insights when needed.

Yes, every project includes 30 days of post-launch support to address any issues that might arise. Beyond that, I offer maintenance packages or can work on an hourly basis for ongoing support needs.

Minor revisions are included in every project. I don’t consider a project complete until you’re 100% satisfied with the result. If significant changes outside the original scope or new design changes are requested, we can discuss additional costs before proceeding.

I offer project-based pricing with a clear payment structure: 50% deposit before development begins and 50% upon project approval. Each quote is customized based on your specific project requirements, complexity, and timeline.

Absolutely. I’m happy to sign non-disclosure agreements to protect your business and client relationships. Confidentiality is a fundamental part of our white label partnership.

Turnaround time varies based on project complexity, but I pride myself on meeting agreed-upon deadlines. For a typical 5-page website, you can expect completion within 2-3 weeks. I’ll provide a specific timeline during our initial planning discussion.

I maintain clear communication throughout the project. You’ll receive regular progress updates and have opportunities to provide feedback. I’m available via email and scheduled video calls to ensure we stay aligned on your vision.

Simply send over your design files (Figma, Adobe XD, etc.) along with project requirements. We’ll have a brief discussion to clarify details, and then I’ll provide a timeline and quote. Once approved, I’ll begin development and keep you updated throughout the process.

My primary development stack includes Bricks Builder, ACSS, and Advanced Custom Fields on WordPress. This combination provides flexibility, clean code, and dynamic solutions that make future updates easier. If you have specific technology requirements, let’s discuss them.

White label web development is a service where I build websites according to your design specifications, but your clients only see your branding. I work behind the scenes as your technical partner, allowing you to offer development services without hiring in-house developers.