Frequently Asked Questions

We offer flexible payment options to suit your budget. You can receive a discount by paying in full upfront, or choose from convenient payment plans spread over up to 12 months. This makes it easier to invest in a professional website that will help grow your business without straining your finances.

Signs it’s time for a new website include slow loading times, poor mobile performance, outdated design, low visitor engagement, or lack of new business inquiries. If your current site isn’t bringing in leads or converting visitors into customers, it’s likely time for an upgrade. A modern, strategically designed website should actively work to grow your business, not just exist as an online brochure.

The discovery phase includes competitor analysis to understand what works in your industry, keyword research to identify what your potential customers are searching for, and website architecture planning to create an effective structure for your site. This foundation ensures your website is strategically positioned to attract and convert your ideal customers.

Every aspect of your website is strategically designed with conversion in mind. We create clear user pathways, compelling calls-to-action, and persuasive content that addresses your customers’ pain points. Each page is structured to guide visitors toward taking action, whether that’s making a purchase, submitting a contact form, or calling your business. We also ensure your site loads quickly and works perfectly on all devices to prevent visitors from leaving before converting.

Yes, professional copywriting is included in our web design service. We prefer to handle the writing rather than having clients create content on their own. Our approach ensures your website features compelling, SEO-optimized messaging that effectively converts visitors into customers while showcasing your unique business value.

Tracking key metrics like visitor traffic, conversion rates, and customer inquiries can measure your website’s success. Our website management plan includes monthly reports with visitor traffic information and other performance metrics. For clients on an SEO plan, we provide additional analysis to help determine your website’s effectiveness in achieving business goals.

Yes, fast and reliable hosting is included in our website management plan. This ensures your site loads quickly, remains secure, and performs optimally at all times—critical factors for both user experience and search engine rankings.

It’s helpful to gather your brand assets (logo, colors, images), outline your key services, and identify your target customers. Consider websites you like for inspiration and think about your goals for the new site. Don’t worry if you don’t have everything—we’ll guide you through the process and help fill in any gaps during our initial consultation.

Yes, it’s possible to make your own updates. However, we recommend leaving website maintenance to us to ensure optimal performance. Our website management plan includes 1 hour of professional updates each month, keeping your site current and effective without you needing to learn technical skills.

SEO is built into every aspect of your website from the ground up. We conduct keyword research for your industry, optimize all page titles, headings, and content, ensure proper site structure, improve loading speeds, and create mobile-friendly designs. These elements work together to help your business appear in search results when potential customers are looking for your services.

We offer flexible payment options to suit your budget. You can receive a discount by paying in full upfront, or choose from convenient payment plans spread over up to 12 months. This makes it easier to invest in a professional website that will help grow your business without straining your finances.

Tracking key metrics like visitor traffic, conversion rates, and customer inquiries can measure your website’s success. Our website management plan includes monthly reports with visitor traffic information and other performance metrics. For clients on an SEO plan, we provide additional analysis to help determine your website’s effectiveness in achieving business goals.

This service provides the most value for service-based businesses with a physical location or service area, such as contractors, professional services, healthcare providers, and retail businesses. If you serve customers in specific geographic areas, Google Business Profile optimization is essential for your local visibility.

You can cancel anytime with 30 days’ notice. There are no long-term contracts or cancellation fees. Upon cancellation, your profile remains fully optimized with all the improvements we’ve made—you simply take over the ongoing management or let it remain static.

We track multiple metrics including search visibility, customer actions (website clicks, direction requests, and calls), impression growth, and review quantity/quality. You’ll receive monthly reports detailing these metrics along with our analysis and strategy adjustments. Our focus is on connecting these metrics to real business outcomes like increased customer inquiries and sales.

Yes! Our service includes monitoring and responding to all questions within 24 hours. We’ll also proactively create strategic FAQs that highlight your services and address common customer concerns before they’re even asked.

Yes, we can help with suspended profiles. The reinstatement process varies depending on the reason for suspension, but we’re experienced in addressing common issues such as guideline violations, verification problems, or duplicate listings. During onboarding, we’ll assess your situation and provide a customized plan for reinstatement.

No ethical SEO service can guarantee specific rankings. We implement proven strategies that significantly improve your visibility in local search results, but many factors influence rankings, including competition, Google’s algorithm updates, and your overall online presence. What we do guarantee is consistent, professional management of your profile using best practices for maximum visibility.

Simply claiming your profile is just the first step. Our service provides strategic optimization, consistent content creation, keyword implementation, and proactive management that signals to Google your business is active and relevant. Without proper optimization, your profile may remain invisible in competitive local searches regardless of whether it’s claimed.

Absolutely! You maintain full ownership and access to your profile. While we manage the optimization and regular updates, you can still post, respond to reviews, or make changes anytime. We recommend letting us know about any changes you make so we can maintain a consistent strategy.

We respond to all reviews—positive and negative—within 24 hours. For negative reviews, we craft professional, empathetic responses that address concerns and demonstrate your commitment to customer satisfaction. We’ll contact you about serious issues, but handle routine matters following best practices. Additionally, we’ll work with you to develop strategies for encouraging more positive reviews to improve your overall rating.

No, we handle all content creation for your weekly posts. We’ll ask about your services, promotions, and business highlights during onboarding to ensure posts are relevant, but the writing and scheduling is completely managed by our team. You’re welcome to suggest topics or provide images, but it’s not required.

Yes, professional copywriting is included in our web design service. We prefer to handle the writing rather than having clients create content on their own. Our approach ensures your website features compelling, SEO-optimized messaging that effectively converts visitors into customers while showcasing your unique business value.